Frequently Asked Questions
Everything you need to know about shopping with Empire Games.
What is the standard shipping time for orders?
We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original, unworn condition with tags attached. Simply visit our Returns Portal to start your process.
Are your clothing materials sustainably sourced?
At Empire Games, we prioritize quality and ethics. 80% of our current collection is made from organic cotton and recycled polyester to ensure a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order status?
Once your order is shipped, you will receive an email containing a tracking number and a link to our tracking page to monitor your delivery in real-time.
Do you offer international customs and duties coverage?
Customs fees and import duties are determined by the destination country and are the responsibility of the customer. Please check your local customs office for specific rates.